How long does implementation really take?
Typically weeks, not months, but it depends on what we're modeling. One product line with one price grid moves faster than a dozen product lines with option-level pricing. Discovery gives you a realistic plan for your products before you sign anything.
How much of our time does it take?
We do the building. Your team's time goes to showing us how you work today, reviewing what we build against your price sheets, and training. In practice that's one point person, plus review sessions with whoever owns pricing and production.
Can we start with ordering only?
Yes. The Ordering plan covers configuration, pricing, the dealer portal, orders, invoicing, and payments while production runs where it runs today. When you're ready, move to Everything; your products, pricing, and dealers carry over, and we add routing, inventory, and accounting on top.
What if our pricing is complicated?
That's the normal case. Price grids by width and height or any two dimensions, option upcharges, dealer discounts and multipliers, and automatic charges like freight by square foot or rush fees. Bring your hardest price sheet to the first conversation, and you check every grid against your sheets before anything goes live.
Do we need new hardware?
Not for ordering. Painless runs in a web browser. For the shop floor on the Everything plan, you'll want a tablet at each station and, if you print labels, a Zebra, Brother, Dymo, or CUPS label printer connected through a Mac or Raspberry Pi print agent.
How do dealers get onboarded?
We start with a few pilot dealers, then invite the rest. Each dealer gets a login to your branded portal and can invite their own team. Their pricing, discounts, and payment terms are already set when they sign in.
What does implementation cost?
A Full Build is a one-time fee, typically $10,000 to $25,000 depending on how many product lines we set up and which plan you're on. It's scoped in discovery, you get a fixed quote before you sign, and it covers product and price modeling, dealer portal branding, data import, training, and go-live support. Studio Start, on the Ordering plan, is an estimated $2,500 one time.
Can we set up our products ourselves?
Yes, on the Ordering plan. With Studio Start, your team builds its order forms and price grids in Product Studio, the same tool you'll use for changes after launch. We run the kickoff, train your admins, and brand your portal on your domain. The Everything plan is set up with a Full Build.
Do we have to stop taking orders the old way?
No. Portal ordering turns on dealer by dealer, so every dealer you haven't switched keeps ordering the way they do today. Implementation starts with a few pilot dealers, and you move the rest over when their orders run clean.
Who supports us after launch?
The same team that built your configuration, plus in-app guides and release notes for your staff. Your team makes day-to-day product and price changes in Product Studio.